ORDER PROCESSING

Our boots ship from our Houston, Tx warehouse 3-4 business days after the order is placed. Here's general guidelines for what you can expect for arrival based on the shipping option you selected:

$14.99 FLAT RATE SHIPPING

Our flat rate shipping fee will ship via UPS or USPS, and typically takes 2-6 business days to reach your destination. Please note that business days are Monday-Friday.

CAN I EXPEDITE MY ORDER?

You can expedite your order once the order has been placed, contact our customer service before 3pm in order for your order to be shipped the same day. We offer 2nd Business Day and Next Business Day shipping upon request, in addition to our Flat Rate Shipping option.

2 BUSINESS DAY SHIPPING

If you ordered before 3pm CST on a Monday-Friday, these will arrive in 2 business days by end-of-day (if you added the fast shipping after 3pm, and added the fast shipping through us add 1 business day). Please note that business days are Monday-Friday, excluding federal holidays. These orders will be packaged the same afternoon, after the customer pays the shipping invoice we send them.

NEXT BUSINESS DAY SHIPPING

If you ordered before 3pm CST on a Monday-Friday, these will arrive in 1 business day by end-of-day (if you added the fast shipping after 3pm, and added the fast shipping through us add 1 business day). Please note that business days are Monday-Friday, excluding federal holidays. These orders will be packaged the same afternoon, after the customer pays the shipping invoice we send them.

Your tracking number will include an estimated delivery date once it’s updated for the very first time. Please keep in mind that this is only an estimate and could change while your order is in transit.

WHERE DOES ROCK’EM SHIP TO

We currently only ship in the United States.

WHEN IS MY ORDER ARRIVING?

Processing time takes 3-4 business days Standard delivery usually takes around 2-6 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

If you placed an order for local pick-up your order may take 1-3 business days to be ready.

• In the event of weather conditions delaying any orders Rock’em will not be responsible and will not offer refunds.
• We recommend keeping close attention to the tracking number received and make sure you will be available to receive the delivery upon arrival.

LOST OR DAMAGE SHIPMENTS

If your package was lost or damaged, please contact USPS or UPS first and then email our team so that we can investigate the delivery with the package carrier.

Lost or damaged packages must be reported to us within 24 hours of the carrier-reported delivery date. Unfortunately, package theft is increasingly common, and we are not responsible for items stolen from residences or businesses.

In the rare event that a package is lost (This means there is no movement on your tracking number and the packaged was NOT marked as delivered), we will work with the shipping company to conduct a lost package search.

In most cases of damaged packages, we will need to inspect the damaged product before sending a replacement. In cases in which the shipping company confirms it damaged the package, a replacement can be sent once the carrier has taken possession of the damaged product.