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Frequently asked questions
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Helpful information
Rock’Em will gladly accept your returns for exchange or credit within 7 days of purchase arrival. If you are attempting to return or exchange your item after the 7 day period Rock'em reserves to right to refuse your request to return, exchange or issue store credit. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Our inventory changes daily and the item request may not always be available in the size requested for the exchange, in the case that the item is not available in the size desired we may offer you to select another item equal in price or offer store credit for a future purchase. We do NOT offer Refunds but instead we offer store credit or exchange for an item of the same value as the one originally purchased.
Product delivery times
Processing time takes 1-3 business days Standard delivery usually takes around 5-10 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
If you placed an order for local pick-up your order may take 1-3 business days to be ready