Shipping and Handling

 

  • In the event of weather conditions delaying any orders Rock’em will not be responsible and will not offer refunds.
  • We recommend keeping close attention to the tracking number received and make sure you will be available to receive the delivery upon arrival.

LOST OR DAMAGE SHIPMENTS

If your package was lost or damaged, please contact USPS or UPS first and then email our team so that we can investigate the delivery with the package carrier.

Lost or damaged packages must be reported to us within 24 hours of the carrier-reported delivery date. Unfortunately, package theft is increasingly common, and we are not responsible for items stolen from residences or businesses.

In the rare event that a package is lost (This means there is no movement on your tracking number and the packaged was NOT marked as delivered), we will work with the shipping company to conduct a lost package search.

In most cases of damaged packages, we will need to inspect the damaged product before sending a replacement. In cases in which the shipping company confirms it damaged the package, a replacement can be sent once the carrier has taken possession of the damaged product.